FHL Retreats Policies and Procedures


Payment Policy

To reserve a spot on an FHL retreat, a non-refundable booking fee of $500(AUD) is required upon booking. After confirmation has been emailed to you OR an FHL Retreats representative calls you to confirm your reservation, payment will need to be made within three working days to secure the booking. Full payment (the balance) must be made within 60 days of the retreat start date. Prices are based per person, twin share (share with another retreat guest or bring a friend/partner), but DO NOT include flights. Clients must have adequate travel insurance to cover all activities listed.

Travel Insurance

Please note, even if you have private health insurance in Australia or your respective Country of residence, it is unlikely that this insurance will cover overseas trips such as the retreats offered by FHL Retreats. It is your responsibility to organise suitable travel and health insurance. This is a requirement of coming on one of our retreats, and you will need to supply a copy of your travel insurance to us before your final payment can be accepted.

Cancellation definitions

“Cancellation” is defined as not attending your scheduled retreat, including postponing or rescheduling. “You” refers to the guest booking an FHL retreat. “We” refers to FHL Retreats. It is your responsibility to read and understand our cancellation policy before making a reservation. Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please consider purchasing travel cancellation insurance.

Travel Cancellation Insurance

Depending on the policy and conditions, travel cancellation insurance may pay for some or all cancellation fees. Strictly for informational purposes and not to be relied upon, with most agencies, this type of insurance must be purchased within 14 days of making your reservation to optimise your level of protection.

Cancellation Policy

Depending on when you cancel, cancellation fees may apply. Prices are determined by the following schedule (“the Cancellation fee schedule”):
If you cancel 60 days or more before your retreat start date, you will be refunded the full retreat amount (minus your $500 booking fee)
If you cancel 60 days or less before your retreat start date, you will forfeit your entire payment.
Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason.
We do not offer credit for arriving late or leaving early.

FHL Retreats Cancellation Policy

If FHL Retreats must cancel or change a scheduled retreat date for any reason whatsoever, you’re entitled to transfer your full retreat payment to another retreat (either scheduled or at some future time). Alternatively, you may request a refund of your applicable payment, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your retreat.
FHL Retreats is not responsible for your expenses incurred in preparation for any cancelled retreat such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.

Passports, Visas and Documentation

It is the responsibility of each participant to obtain a valid passport, visa(s) and necessary certificates for any country to be visited in connection with an FHL retreat.

Third Parties

FHL Retreats holds no responsibility for the actions or omissions of third parties or independent contractors, including in the event that they modify the nature of a service on a retreat as compared with the advertised nature of the service.

General Waiver

You acknowledge that during a retreat you participate voluntarily in any and all activities arranged by the retreat organisers, and insofar as legally permissible, surrender your right to any cause of action against FHL Retreats arising from any loss or damage to person or property that occurs during a retreat. You understand that the nature of training outdoors means that accidents may happen, and you release FHL Retreats from all legal responsibility should you sustain any injuries.

While on the retreat, it is your responsibility to look after yourself at all times, including if/when undertaking any activities outside of what has been planned.

Photo / Video Release Form

I as a result of this grant to FHL Retreats the absolute and irrevocable right and unrestricted permission to use photographic portraits/images/videos in which I feature that are taken during the course of the retreat to use/republish / copyright, etc. for commercial use in association with FHL Retreats’ business. I as a result of this release and discharge FHL Retreats from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.

By booking into a retreat, you agree to all the policies above. For any questions or queries, please email us at info@fhlretreats.com

*Flights can be purchased via Virgin, Jetstar or Qantas direct. Alternatively, if you would like your flights, pre & post accommodation or other travel products arranged for you, an excellent starting point is a local travel agent.